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SHIPPING POLICY

What You Need to Know

Shipping Policy

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  1. Each our art (wooden wall art or metal wall art) is made to order to customer selected specification. 

  2. We aim to dispatch all items within 2-3 working days.

  3. Additional 1 working day for processing time will be added to all Wooden or Metal Wall Decor which require painting. 

  4. In most cases it will be less than 1-2 working days after receiving clear payment.

  5. Orders placed on Friday will be dispatch following Monday. 

  6. All orders are shipped from Monday to Friday via tracking service.

  7. When parcel is booked in for delivery tracking number will be added to your order details.

  8. You should also receive email with tracking details - please check your email Inbox and Spam folder.

  9. Shipping time during Bank Holidays, Good Friday, Christmas and Easter Holiday may different.

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Return Policy

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  1. We offer 14 days return policy - if order is delivered as faulty or damage.

  2. All issues and errors must be reported 7 calendar days and item must be returned within 14 days from purchase date undamaged and with all accessories at customers expense.

  3. If you wish to return your order Please contact us immediately via email (info@duekcraft.co.uk) or contact form on our website and describe the issue.

  4. We do our best to make sure parcel will be delivered in the same condition as we posted but if your order will be delivered as damage you will be asked to provide photos of damage item and packaging.

  5. Our return policy is referring to all listed items as each design is made to order (custom made to your requested design; size and finish) in which cases return will be only accepted if your order was delivered as damage, faulty or error was made by us.

  6. Returning parcel is a responsibility of customer at their own cost.

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